Refund policy

Return & Refund Policy

At PityPetal, we hope you love your jewellery. If you change your mind or there is a problem with your order, please contact us and we will be happy to help.

14-Day Right to Cancel

For online purchases, you may notify us that you wish to cancel your order within 14 days of receiving your goods.

After notifying us, you have a further 14 days to return the item(s) to us.

To request a return, please contact:

Email: info@pitypetal.co.uk

Please include your order number and the item(s) you would like to return.

Condition of Returned Items

Returned items should be:

Unworn and unused
In their original condition
Returned with any original packaging, tags or presentation materials where possible
Accompanied by proof of purchase

You may inspect an item in the same way that you would reasonably inspect it in a shop.

We may make a reasonable deduction from the refund if an item has been handled beyond what is necessary to establish its nature, characteristics and condition and this has reduced its value.

Change-of-Mind Returns

If you are returning an item because you have changed your mind, you are responsible for the cost of return postage.

We strongly recommend using a tracked or proof-of-postage service, as you remain responsible for the parcel until it reaches us.

Please do not send a return until you have contacted us and received return instructions.

Returns should be sent to:

PityPetal
69 Shafton Road
Glasgow, Scotland G13 2NJ
United Kingdom

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is faulty, damaged, not as described, or you have received the wrong item, please contact us as soon as possible at info@pitypetal.co.uk with your order number and, where appropriate, photographs of the issue.

Where an item is faulty, damaged or incorrect, we will provide an appropriate remedy in accordance with your statutory rights. Where a return is required because of our error or a fault with the item, you will not be required to bear reasonable return costs.

Refunds

Once your return has been received, we will inspect it and confirm your refund by email.

Approved refunds will be made to your original payment method.

For eligible cancellations, refunds will be processed without undue delay and normally within 14 days of receiving the returned goods, or within 14 days of receiving satisfactory evidence that you have sent the goods back, if earlier.

Your bank or card provider may require additional time to show the refund in your account.

If you cancel your entire order under your statutory cancellation rights, we will also refund the cost of our standard delivery option where applicable.

If you chose a more expensive delivery service, such as an upgraded or expedited option, we are only required to refund the amount equivalent to our standard delivery service.

For partial returns, the original delivery charge is normally not refundable unless required by law.

Items That Cannot Normally Be Returned

The statutory right to cancel may not apply to certain products, including:

Personalised or custom-made items
Items made specifically to your individual requirements
Goods supplied in sealed packaging for health or hygiene reasons where the seal has been broken after delivery

These exclusions do not affect your rights if an item is faulty, damaged or not as described.

Sale Items

Sale or discounted items have the same statutory consumer rights as full-price items.

Exchanges

We do not currently operate a direct exchange service.

If you would like a different item, please return the original item in accordance with this policy and place a new order separately.

International Orders

Customers outside the United Kingdom may have additional consumer rights under the laws of their country.

Where mandatory local consumer law provides greater rights than this policy, those rights will apply.

Customers returning non-faulty international orders are responsible for return postage and any associated return shipping costs.

Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

info@pitypetal.co.uk

If the order has already been dispatched, you can still use the return procedure described above.

Contact Us

For any questions about returns or refunds, please contact:

PityPetal
69 Shafton Road
Glasgow, Scotland G13 2NJ
United Kingdom