Shipping & Delivery Policy

Last updated: 5 September 2026

Thank you for shopping with PityPetal.

All PityPetal orders are carefully prepared and dispatched from our UK studio in Glasgow, Scotland.

Order Processing Time

Orders are normally processed and dispatched within 1–3 working days, Monday to Friday, excluding UK public holidays.

Orders placed at weekends or on public holidays will begin processing on the next working day.

During particularly busy periods, such as Christmas, Valentine’s Day or Mother’s Day, processing may occasionally take slightly longer.

If there is a significant delay affecting your order, we will make reasonable efforts to contact you.

UK Delivery

Customers in the United Kingdom can choose between the following delivery options at checkout:

Delivery times are estimates and begin from the date your order is dispatched, not from the date the order is placed.

If you select Royal Mail 48 Tracked, your tracking information will be sent to you once your order has been dispatched.

International Delivery

We currently ship to selected countries outside the United Kingdom.

Europe

Shipping cost: £6.00 flat rate
Estimated delivery: approximately 5–10 working days after dispatch

Rest of World

Shipping cost: £7.00 flat rate
Estimated delivery: approximately 7–15 working days after dispatch

International orders are normally sent using Royal Mail International Standard, which is an untracked service.

If you would prefer tracked international delivery, please contact us at info@pitypetal.co.uk before placing your order. Where available, we can arrange a tracked shipping option for an additional charge.

International delivery times are estimates only. Customs processing, local postal services, weather conditions and peak seasonal demand may occasionally cause delays.

Countries We Ship To

PityPetal currently ships to selected international destinations available at checkout.

Available destinations may change from time to time depending on postal services and shipping availability.

If your country is available as a delivery destination at checkout, we are currently able to accept orders for that destination.

Customs, Import VAT and Duties

Orders delivered outside the United Kingdom may be subject to customs duties, import VAT, handling charges or other taxes imposed by the destination country.

These charges are determined by local authorities and are not included in PityPetal's product or shipping prices unless specifically stated at checkout.

Where applicable, the customer is responsible for paying any customs duties, import taxes or local charges required by the destination country.

PityPetal is not responsible for delays caused by customs procedures.

Tracking

Tracking is provided where you select a tracked delivery service.

For UK orders sent using Royal Mail 48 Tracked, you will receive tracking information after dispatch.

Orders sent using Royal Mail 2nd Class or Royal Mail International Standard do not normally include tracking.

If you have any questions about your delivery, please contact us at:

info@pitypetal.co.uk

Delayed or Missing Parcels

Postal delays occasionally occur and are outside our direct control.

If your order has not arrived within the expected delivery period, please contact us and we will help investigate the delivery.

For UK orders, Royal Mail may require a waiting period after the expected delivery date before a parcel can officially be treated as lost.

International parcels may require a longer investigation period because they are handled by postal services in both the United Kingdom and the destination country.

If a parcel is confirmed as lost, we will work with you to provide an appropriate resolution.

Incorrect or Incomplete Delivery Addresses

Please check your delivery address carefully before completing your order.

If you realise that you have entered an incorrect address, contact us as soon as possible at:

info@pitypetal.co.uk

We will try to correct the address if the order has not yet been dispatched, but changes cannot be guaranteed once an order has been processed.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required before we can resend the order.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, faulty or incorrect, please contact us as soon as possible at info@pitypetal.co.uk and include:

• Your order number
• A brief description of the issue
• Photographs where appropriate

We will provide an appropriate solution in accordance with our Return & Refund Policy and your statutory consumer rights.

Gift-Ready Packaging

PityPetal jewellery is carefully prepared for delivery and is normally supplied in gift-ready packaging.

Packaging may vary depending on the product, size and shipping requirements.

No pricing information is normally included inside the parcel.

Returns

Shipping and delivery arrangements are separate from our returns policy.

For information about cancellations, change-of-mind returns, faulty products, return postage and refunds, please see our Return & Refund Policy.

For ordinary change-of-mind returns, customers are responsible for return postage costs.

Contact Us

If you have any questions about shipping or delivery, please contact:

PityPetal
69 Shafton Road
Glasgow, Scotland G13 2NJ
United Kingdom

Email: info@pitypetal.co.uk
Telephone: +44 7846 675153

PityPetal is a UK-based independent jewellery business operated as a sole trader.